TERMS AND CONDITIONS OF TRADE — THE BATTERY CELL ONLINE LTD
1. OPERATIONS & TERRITORY
1.1 The Battery Cell Online Ltd ("The Battery Cell") operates strictly as a nationwide e-commerce supply network within New Zealand. We sell and dispatch heavy-duty power solutions exclusively to customers located within New Zealand.
1.2 We do not supply, dispatch, or export products to international locations outside of New Zealand. Overseas orders are accepted if, and only if, the designated delivery address is within New Zealand borders.
1.3 All pricing, transactions, and invoicing on this platform are processed strictly in New Zealand Dollars (NZD / $). We do not accept or settle trades in any alternative international currencies.
2. IMAGES, CHEMISTRY, AND PRODUCT AVAILABILITY
2.1 All product images displayed on this website are as accurate as possible. However, due to continuous manufacturer adjustments to packaging, casing, labels, and documentation, the physical item delivered may differ slightly from the online graphic. Significant modifications will be noted on the website where possible.
2.2 Advertised items are subject to live warehouse availability. Because we manage a multitude of buying streams—including commercial accounts, phone dispatches, and online orders—quantities displayed on the site may occasionally differ from actual physical inventory due to background data syncing delays.
2.3 In the event of temporary inventory depletion, The Battery Cell reserves the right to substitute an advertised item with an alternative brand, provided the substitute battery possesses identical chemistry, dimensions, capacity, voltage, and industrial performance functions. If an unexpected procurement delay occurs due to international freight timelines, you will be notified promptly. If you are unsatisfied with the transit ETA, you are under no obligation to proceed, and a full refund for the product and freight will be issued.
3. NATIONWIDE FREIGHT & LOGISTICS TRANSIT
3.1 We endeavour to process and pack all orders within 1 business day following the verification of cleared funds, subject to standard operational logistics hours.
3.2 The minimum baseline freight charge per order is $9.90. Standard nationwide transit typically spans 1–3 business days. Please allow up to 10 business days for complex or remote deliveries before logging an official non-delivery inquiry. Rural dispatches may incur an additional 2 business days of transit time.
3.3 Certain heavy-duty or remote area dispatches may be subject to freight rate adjustments due to fluctuating commercial transport costs. If your purchase is affected, our dispatch desk will contact you. You are under no obligation to complete the transaction if you do not agree to the updated shipping rate, and a complete refund will be issued immediately upon cancellation.
3.4 Free Delivery promotions apply strictly to standard, non-rural New Zealand destinations unless explicitly stated otherwise. Rural definitions are determined solely by the freight networks utilized by The Battery Cell. A free-delivery item purchased alongside a standard-freight item does not exempt the entire invoice from logistics fees; shipping charges will still calculate for the standard items.
4. COURIER SIGNATURES & DANGEROUS GOODS (DG)
4.1 All physical shipments are dispatched via professional commercial freight networks with instructions to secure an official confirmation-of-receipt signature upon delivery.
4.2 For specific classifications of heavy freight—including Dangerous Goods (DG) Class 8 spillable or open-top batteries—delivery drivers may leave the consignment at the designated location if a recipient is not present. By agreeing to these Terms of Trade, you explicitly acknowledge that The Battery Cell is not liable for any loss, theft, weather damage, or delivery anomalies arising from freight packages left unattended without a physical signature. We strongly recommend specifying a commercial or residential delivery address where an authorized representative is guaranteed to be present during standard business hours (Monday to Friday).
4.3 No rural deliveries can be executed for open-top or spillable Dangerous Goods (DG) classified batteries. Rural destinations (as defined by our commercial courier networks) are restricted strictly to fully sealed, non-spillable battery options.
5. BANKING & ONLINE PAYMENT CLEARANCE
5.1 Standard checkout orders must be fully settled via credit card or authorized electronic funds transfer at the point of purchase.
5.2 Transactions executed via online banking networks cannot be verified, cleared, or released into our automated dispatch queue until the following business day. Tracking clearance depends on standard processing windows between individual banking institutions.
6. ONLINE PURCHASE COLLECTIONS (DEPOT ALIGNMENT)
6.1 The online collection option is provided exclusively for clients wishing to pick up allocations directly from our designated regional partner depots.
6.2 All collection orders must be fully settled and cleared online prior to arriving at the depot gate. We do not accept payments, cash handling, or point-of-sale card transactions at the pickup collection counters under any circumstances.
6.3 Many specialized items are dispatched from secondary distribution centres as required. The Battery Cell logistics desk will contact you via phone or email as soon as your items are confirmed, allocated, and resting safely at the pickup location. If an order remains unpaid for 5 days from the placement date, it will be automatically cancelled by the system.
7. RETURNS, REFUNDS, AND CANCELLATIONS
7.1 Faulty or defective merchandise claims will be fully resolved, repaired, or replaced in absolute alignment with manufacturer warranties and New Zealand Consumer Guarantees Act regulations. It remains the consumer's responsibility to facilitate the return of the physical goods to our depot for technical analysis. Logistics and delivery costs are non-refundable.
7.2 All non-faulty returns, order cancellations, or customer-side transaction reversals are subject to strict management inspection and approval. Returned stock must be entirely undamaged, unaltered, unused, and in 100% resellable condition with original packaging intact.
7.3 Approved returns or customer-initiated order cancellations on specialized "order-in" items are subject to a standard administrative restocking fee of $15.00 per product or 15% of the total purchase invoice, whichever is greater, to cover freight and merchant terminal processing adjustments.
7.4 The Battery Cell operates strictly as an industrial supplier; we do not provide consumer product hireage or supply heavy-duty power cells for temporary user testing or analysis. "No longer required" does not constitute a valid legal return path. To ensure complete satisfaction with equipment performance, our central technical desk is available via 0800 030 999 to resolve all product questions prior to your purchase decision.
7.5 Contractual disputes must be logged directly with The Battery Cell. We reserve the priority right to inspect, diagnose, and resolve any product or installation issues directly. We do not accept or reimburse third-party repair bills, mechanical interventions, or independent asset replacements executed without our explicit, written authorization.
8. BATTERY REPACKING SERVICE
8.1 All battery re-packing tokens, structural diagnostic deposits, and evaluation fees are strictly non-refundable. These internal funds are utilized exclusively to offset labor overheads, commercial diagnostics, and freight logistics throughout the quotation and item return framework.
8.2 Repacked power cells will match or exceed the technical capacity specified in your finalized industrial quote. Physical cell branding may fluctuate depending on live wholesale raw material allocations.
9. CUSTOMER PRIVACY & DATA INTEGRITY
9.1 The security of your personal data, transaction records, and communication history is paramount. The Battery Cell will never disclose, share, or lease customer registries to any third-party marketing entities.
9.2 Credit card credentials are never saved, cached, or stored anywhere on our internal servers or business premises. All payment processes are executed in real-time through an authorized, independent merchant payment gateway protected by top-tier secure data encryption networks.
10. LEGAL INTELLECTUAL PROPERTY & MODIFICATIONS
10.1 All website layout designs, structural frameworks, customized HTML styles, graphics, icons, text blocks, and vector imagery are the exclusive property of Battery Cell Limited. Any duplication, scraping, unauthorized publishing, or commercial misuse of these assets will result in immediate legal enforcement.
10.2 These Terms of Trade may be amended from time to time to match shifting freight, regulatory, or merchant requirements. It remains the consumer's operational responsibility to read and agree to these terms during each unique transaction sequence.professional. AI responses may include mistakes.